Neuro ICU (Inten­sive Care Unit) — Patient and Fam­ily Infor­ma­tion (2016)

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Neuro ICU — Patient and Fam­ily Information


As a fam­ily mem­ber or close friend of a patient admit­ted to the Neuro ICU, you play an impor­tant role in your loved one’s well-​being and recov­ery. Your sup­port and car­ing are essen­tial, and we con­sider you a val­ued mem­ber of the ICU team.
We know that this is a very dif­fi­cult time for you. You may feel help­less, or feel a loss of con­trol dur­ing your loved one’s stay in the hos­pi­tal. We hope that the fol­low­ing infor­ma­tion will be help­ful to you, and please speak to a mem­ber of the ICU team if you need help or information.

What can you do to help your loved one’s recovery?

• Do not be afraid to touch and talk to your loved one. This can help his or her recov­ery.
• Per­sonal groom­ing items for your loved one are wel­comed. Please see the list below for what to bring. All other belong­ings can be left at home.

Please bring the fol­low­ing items to the hos­pi­tal at your ear­li­est con­ve­nience:
• Soap
• Body lotion
• Toothpaste/​toothbrush
• Sham­poo
• Hairbrush/​Comb
• Shav­ing items
• Deodor­ant
• Facial tis­sues (e.g. Kleenex)
• Pillow

The ICU team may ask you to:

• Leave a tele­phone num­ber with the nurse where you can be reached.
• Please name one per­son as the spokesper­son. This per­son will be the one to call, and be called, for infor­ma­tion.
• Share as much infor­ma­tion as you can about your loved one with the ICU team.
• Leave the bed­side temporarily.


Some ICU rules and poli­cies:
• Please wash your hands before enter­ing the ICU and leav­ing the room.
• Please keep your cel­lu­lar tele­phone turned off.
• Please do not bring flow­ers, food or drink to the bed­side.
• Please keep the hall­ways clear at all times. This will help us man­age patient care and pri­vacy. Please stay at the bed­side or in the wait­ing room.
• Please do not enter the patient’s room or space in the ICU when the cur­tain or door is closed as the patient may need pri­vacy at that time. Ask a mem­ber of the team for information.

You may not under­stand all the med­ical terms and equip­ment being used. Please feel free to ask the staff to explain.
If your loved one is in iso­la­tion, please ask his or her nurse for instructions.


What are the vis­it­ing hours?
• The ICU has open vis­it­ing hours. This means that you may visit or tele­phone at any time, except dur­ing the fol­low­ing hours:
from 7:00 am – 8:15 am
from 3:00 pm – 4:15 pm
from 7:00 pm – 8:15 pm
from 11:00 pm – 12:15 am
These are shift change times for the staff and they need to talk about the care of each patient. For the pri­vacy of the patients vis­i­tors should not be present.
• Please limit vis­i­tors to two (2) peo­ple at a time.
• It is the deci­sion of the patient or the fam­ily to decide who may visit the patient.

Who are the med­ical teams?

Your fam­ily mem­ber is fol­lowed by more than one doc­tor includ­ing:
The inten­sivist. This doc­tor will take care of your fam­ily mem­ber over­all.
The neu­rol­o­gist or neu­ro­sur­geon. These doc­tors and their res­i­dents will look after the neu­ro­log­i­cal or neu­ro­sur­gi­cal care.
Other doc­tors will be con­sulted as needed.
The nurses in the ICU are spe­cially trained and can help you under­stand your loved one’s care.

When can you see the doc­tor?
The doc­tors have daily rounds when they visit each patient. They may not be able to see you right after this daily visit but arrange­ments can be made for you to meet with them and the rest of the ICU med­ical team.


A word of Advice: Take care of your­self.
Car­ing for your­self is very impor­tant. The ICU is a busy, noisy, and stress­ful envi­ron­ment. Eat well and get enough sleep.
This will help you main­tain your strength so that you may par­tic­i­pate in your loved one’s recovery.

Recov­ery

When your fam­ily mem­ber is well enough to leave the ICU he or she may be moved to the step-​down unit. In this area your loved one will still be care­fully watched. Some peo­ple are able to move from the ICU into a reg­u­lar hos­pi­tal room where they will receive care accord­ing to their needs. Whether your fam­ily mem­ber is moved to the step-​down unit or to a reg­u­lar hos­pi­tal room he or she will con­tinue to be seen by a doc­tor every day.


Here are some ser­vices in the hos­pi­tal that may be use­ful to you.
Cafe­te­rias: There is a small cafe­te­ria on the 3rd floor of the Mon­treal Neu­ro­log­i­cal Hospital.

Park­ing passes: These are for reduced fees by the week or by the month. Please ask the nurs­ing staff for infor­ma­tion, or con­tact the McGill Uni­ver­sity Park­ing ser­vices directly at: 5143984559.

ATM Machine: This is located in front of the RVH cafe­te­ria on the 3rd floor.

Fam­ily wait­ing room is located on the third floor room 346


Visit the Neuro-​Patient Resource Cen­tre
(3rd floor, room 354)
www​.infoneuro​.mcgill​.ca tele­phone: 5143985358
• To get infor­ma­tion, on med­ical con­di­tions and com­mu­nity resources.
• To use a com­puter in the Cen­tre.
• To give you a pass­word for the wire­less net­work in the hos­pi­tal if you bring your own com­puter.
• To con­tact the Patients Committee

Where to stay

There is a low-​cost res­i­dence for peo­ple vis­it­ing the hos­pi­tal two blocks away.
Marie-​de-​la-​Ferre Res­i­dence
225 avenue des Pines
(514) 8441022
For more infor­ma­tion on places to stay visit the Resource Cen­tre room 354.

Impor­tant Tele­phone and Room Numbers

Inten­sive Care Unit (ICU) .….….….….….….….….….….….……5143981921
Mon­treal Neu­ro­log­i­cal Hos­pi­tal main num­ber .….….……5143986644
Infor­ma­tion and long dis­tance assis­tance .….….….….….…..5143985542
Admis­sions Office, Room 165C.….….….….….….….….….….….514398-​1900
Café Neuro .….….….….….….….….….….….….….….….….….….….….….….….….3rd Floor
Neuro-​Patient Resource Cen­tre: Room 354.….….….….…514398-​5358
Lost and Found, 1st Floor Secu­rity Desk .….….….….….……5143985542
Neuro Foun­da­tion Office .….….….….….….….….….….….….….….5143981958
Ombudsperson/​Complaints Com­mis­sioner .….….….….…5149348306
Park­ing Office .….….….….….….….….….….….….….….….….….….……5143984559
Spir­i­tual Care .….….….….….….….….….….….….….….5149341934, ext. 34163
Patients’ Com­mit­tee .….….….….….….….….….….….….….….….……5143985358
Quiet Room, and Med­i­ta­tion and Prayer Room .….….….….….…Rm 445
Secu­rity Ser­vice: 1st Floor .….….….….….….….….….….….….….….5143985542
Social Ser­vice Depart­ment .….….….….….….….….….….….….….…5143981916



This doc­u­ment was writ­ten by France Ellyson, Assis­tant Nurse Man­ager and Marie-​Claude Roy, Nurse Clin­i­cian of the Neu­ro­log­i­cal Inten­sive Care team of the McGill Uni­ver­sity Health Cen­tre (MUHC). It was reviewed by the by the mem­bers of the Neuro ICU team. It was edited by Eileen Beany Peter­son, Librar­ian and Robyn Maler, Grad­u­ate Assis­tant of the Neuro-​Patient Resource Cen­tre, 2011.


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